囍設計 Hei Design

<p><strong>About Hei Design</strong></p><p>"Crafting Happiness" - Believing that Hongkongers all deserve to enjoy at their own home after paying much effort for it, our team serves to craft homes with empathy for clients’ expectations and professional knowledge. Together with our faith in the power of aesthetics, we strive for bringing opulent elegance in daily life leading to consummate happiness.</p><p><br><strong>What you will do</strong></p><p>As a Customer Relationship Representative at Hei Design Interiors, you will play a crucial role in providing exceptional service and developing meaningful relationships with our clients. Your responsibilities will include:</p><ul><li>Manage daily frontline tasks that involve interactions with clients, such as booking appointments and responding to inquiries from showroom visitors with professionalism and courtesy.</li><li>Act as a brand ambassador by nurturing relationships with existing and potential clients, promoting our design ethos and company values.</li><li>Play a pivotal role in enhancing the customer experience by providing personalized services during showroom visits and consultation sessions. Assist clients in expressing their design needs, identifying solutions, and delivering corresponding information to achieve complete client satisfaction.</li><li>Provide administrative support to the Customer Care and Sales teams, including updating the CRM system, preparing necessary documents, supporting cashier activities, and more.</li><li>Be prepared to assist with additional assignments, supporting the dynamic needs of the Customer Care and Sales teams as well as showroom management.</li></ul><p></p><p><strong>Requirements</strong></p><ul><li>Diploma or above; a degree in business, hospitality management, language, or a related field is a plus.</li><li>Solid experience in a customer-facing environment, such as in customer service or sales, is preferred.</li><li>Strong interpersonal and communication skills with excellent relationship-building capabilities and a customer-centric mindset.</li><li>Good command of English, Cantonese, and Mandarin</li><li>Proficiency in Microsoft Office Suite and Chinese word processing. Experience with CRM/ERP systems is a plus.</li><li>Outgoing personality with a strong team spirit.</li><li>Detail-oriented with excellent organizational skills, and the ability to manage multiple tasks and prioritize effectively.</li><li>Willingness to work on a rostered schedule.</li></ul><p></p><p><strong>What we offer</strong></p><ul><li>Attendance bonus</li><li>Flexible working hours with on shift duty</li><li>5.5-day work week</li><li>Generous Holidays including Birthday Leave, Marriage Leaves and Annual Leaves</li><li>Paid sick leave</li><li>Medical benefits</li><li>Overtime meal and transportation allowance</li><li>On-the-job training</li><li>Staff purchasing discount</li><li>Free drinks and snacks</li><li>Convenient location in Causeway Bay</li></ul><p></p><p>Apply now to join our team and be part of our exciting journey in the interior design world!</p><p><br>Interested parties please send your full<strong>resume, availability, recent and expected salary</strong>byclicking ‘<strong>APPLY NOW</strong>’.</p><p>We are an equal opportunity employer and welcome applications from all qualified candidates. All applications will be treated strictly confidential for recruitment purposes only.</p>