Dinggu
Dinggu Ltd
Dinggu Co., Ltd. is an organization dedicated to human resources management and consulting services, dedicated to helping companies improve their employment strategies, organizational efficiency and overall team performance. The company adheres to the principles of stability, professionalism and market demand, and helps customers establish a more promising human resources foundation by deeply understanding corporate culture and job characteristics. Dinggu Co., Ltd. values communication and integration with actual operations, and handles human resources management related matters with professional judgment and practical methods. Whether it is team structure, talent demand, position planning or internal management processes, they are all analyzed and sorted out in a clear, stable and strategic manner, so that enterprises can maintain competitiveness in a rapidly changing market environment. The company hopes to become a trustworthy partner for enterprises in personnel management, and to assist customers in building a stable, efficient, and long-term development value-oriented team with a professional attitude.
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Registration Information
BRN/Business Registration Number
Date of Establishment
Company Address
79356028
2025-12-09
RM 47,BLK. E,9/F, DRAGON IND BLDG, 93,KING LAM ST, LAI CHI KOK, HONG KONG
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No experience limit
No degree required
13-month salary, year-end bonus
14 days of paid annual leave, flexible working hours
Comprehensive insurance plan, transportation allowance, leisure and sports facilities
No experience limit
No degree required
Year-end bonus
Generous annual leave arrangement
Transportation allowance and insurance plan provided
No experience limit
No degree required
Enjoy 14 days of paid annual leave, increasing with service
Transportation allowance provided for commuting costs
Flexible working hours with adjustable start and finish times
No experience limit
No degree required
14 days of paid annual leave, increasing annually
Transportation allowance provided, easing daily commuting costs
Flexible working hours, adjustable within core period
No experience limit
No degree required
Year-end bonus provided
Generous annual leave policy
Transportation allowance offered
Interested in the positions of this company?
No experience limit
No degree required
13-month salary, year-end bonus
14 days of annual leave, flexible working hours
Transport allowance, comprehensive insurance plan
No experience limit
No degree required
13-month salary, year-end bonus
14 days of paid annual leave, flexible working hours
Transportation allowance, comprehensive medical insurance, access to leisure and sports facilities
1 to 3 yrs
Higher Diploma or Associate Degree
Year-end bonus, attendance bonus, paid overtime
Extra maternity leave, marriage leave, bank holidays
MPF
No experience limit
No degree required
13-month salary, year-end bonus
14 days of paid annual leave, increasing with service tenure
Flexible working hours, transportation allowance, comprehensive medical and accident insurance
No experience limit
No degree required
Year-end bonus
Generous annual leave arrangement
Transportation allowance provided
Customer Service Supervisor
鼎固·Human Resources Management / Consultancy
Work benefits
Job Description
Job Responsibilities:
Customer relationship maintenance, quality control, and customer churn management
Customer Service Supervisor
Job ResponsibilitiesCoordinate and optimize the entire customer service process, including complaint handling, query response and service upgrade mechanism, to ensure service consistency and professionalism.
Lead customer relationship maintenance strategy, through regular follow-up, satisfaction surveys and customer segmentation analysis, to enhance customer loyalty and long-term value.
Establish and implement a service quality monitoring system, including KPI setting (such as first response time, resolution rate, NPS), team performance evaluation and service standard audit.
In-depth analysis of customer churn data, identification of key churn reasons, and collaboration with operations and product departments to develop preventive intervention measures and recovery plans.
Lead and train customer service teams, plan daily schedules, skills development, and scenario exercises, and strengthen their problem-solving abilities and service awareness.
Have basic management experience or potential, be able to coordinate cross-department resources, push for improvement projects, and assume team coaching and performance feedback responsibilities.
Familiar with customer service operation mode, understand the CRM system operation logic, and those who have data interpretation ability (such as churn rate, service efficiency, satisfaction trend) are preferred.
Have a high sense of responsibility and stress resistance, be able to maintain a stable judgment in a high-flow service environment, and proactively discover service pain points and optimization opportunities.
Thirteen months' salary
Year-end bonuses
Transportation allowance
Comprehensive insurance plan (covering medical and accident protection)
14 paid annual leave days, flexible work schedule, and the right to use the company's recreational and sports facilities
Languages
Skills
Job Location
九龍-Kowloon City, Kowloon City
九龍
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