Rise Wise

<p><strong>About Us:</strong></p><p>Rise Wise Limited is a social enterprise specializing in training therapy dogs and providing animal-assisted intervention services. Our organization supports children and youth with special educational needs (SEN), individuals with mental health challenges, and the elderly. As we expand our impact, we are seeking a dedicated Operations Manager to join our team and help manage our growing operations, including store expansion and service development.<br></p><p><strong>Job Description:</strong></p><p>We are looking for a responsible and passionate Operations Manager who is customer-facing and experienced in training SEN staff on pet care and handling. The ideal candidate has basic knowledge of SEN and pet care, with prior experience in business development and social enterprise management preferred. This intermediate-level role requires adaptability to various job functions with strong teamwork and communication skills.<br></p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Train and support SEN staff in pet care, grooming, and handling best practices</p></li><li><p>Supervise and mentor SEN interns and staff to ensure a supportive, inclusive, and effective learning environment</p></li><li><p>Oversee daily operations of the pet grooming and daycare store, maintaining high standards of service and safety</p></li><li><p>Engage directly with customers and stakeholders to ensure service quality and satisfaction</p></li><li><p>Maintain organized project documentation, bookkeeping, and reporting in compliance with company policies</p></li><li><p>Collaborate across teams to ensure smooth project implementation and contribute to business development strategies</p></li><li><p>Ensure workplace health, safety, and cleanliness standards are consistently met</p></li><li><p>Contribute to the strategic development and growth of the social enterprise<br></p></li></ul><p><strong>Requirements:</strong></p><ul><li><p>Basic knowledge of special educational needs (SEN) and pet care</p></li><li><p>Experience in customer-facing roles, preferably involving training or educational support to SEN staff</p></li><li><p>Prior experience in business development and/or social enterprise management is preferred</p></li><li><p>Strong communication, interpersonal, and mentorship skills</p></li><li><p>Highly organized, independent, self-motivated, and adaptable</p></li><li><p>Passionate about animal-assisted interventions and social impact</p></li><li><p>Good teamwork skills and ability to handle multiple responsibilities effectively</p></li><li><p>Patience and strong problem-solving abilities<br></p></li></ul><p><strong>Additional Information:</strong></p><ul><li><p><u>Working hours:</u> Shift work, 6 days per week (including weekend work)</p></li><li><p><u>Compensation</u> : Competitive package based on experience</p></li><li><p><u>Benefits</u>: Medical insurance and Professional development and training opportunities in social enterprise</p></li><li><p>Candidates must be comfortable working in an environment involving animals</p></li><li><p>We value inclusivity and welcome candidates passionate about making a social impact</p></li><li><p>Shortlisted candidates will be invited for an interview <br></p></li></ul><p>How to Apply</p><p>Please send your CV and expected salary to<u>******</u> with your expected salary</p>