HKT Teleservices

<p><strong>Job Responsibilities</strong></p><ul><li><p></p></li><li><p>Teach customers to use eMPF digital tools, including self-service registration kiosks</p></li><li><p>Provide face-to-face counter services to on-the-spot and appointment customers, effectively answering general inquiries and customer complaints</p></li><li><p>Ensure customer data is protected during the query process, strictly follow internal service guidelines, and prevent the risk of violating service standards and potential inappropriate advice</p></li><li><p>Applicants with knowledge of MPF and ORSO (Public Housing Provident Fund) and more relevant work experience will be considered for a higher position as Customer Service Officer</p></li></ul><p></p><p><strong>Position requirements</strong></p><ul><li><p>Grade Five or above / DSE qualification</p></li><li><p>At least 1 year of customer service or counter service experience (retail, dining, finance, hotels, etc.)</p></li><li><p>Familiarity with electronic equipment usage and system operation</p></li><li><p>Have good communication skills, be able to effectively interact with customers and team members</p></li><li><p>No relevant experience required, welcome to career changers and fresh graduates</p></li><li><p>Able to work at different centers to meet the operational needs</p></li></ul><p></p><p><strong>Working hours</strong>:</p><ul><li><p>Monday to Friday: 09:00 - 18:00</p></li><li><p>Saturday: 09:00 - 13:00 fixed</p></li></ul><p><strong>Full-time colleagues can enjoy the following benefits:</strong></p><ul><li><p><strong>14 paid annual leave days</strong></p></li><li><p><strong>Birthday leave</strong></p></li><li><p><strong>17 public holidays</strong></p></li><li><p>MPF / ORSO contribution</p></li><li><p>Discretionary bonuses</p></li><li><p>Life insurance and medical coverage</p></li><li><p>Family medical benefits</p></li><li><p>Dental benefits</p></li><li><p>Telecom and other product employee discount</p></li><li><p>Free use of company facilities</p></li></ul><p></p>