HKT Teleservices

HKT TELESERVICES INTERNATIONAL LIMITED


https://www.hktteleservices.com/
Po Lun Street - Po Lun St, Lai Chi Kok
Limited Liability Company
1000+ employees

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Opening positions (16)

1 to 3 years


Diploma of Secondary School

$25K-28K/Mth

Part Time

No experience limit


Diploma of Secondary School

Salary negotiable

New

No experience limit


No degree required

$10K-15K/Mth

Be an early applicant

Part Time

Interested in the positions of this company?

1 to 3 years


Diploma of Secondary School

$18K-20K/Mth

  • Comprehensive medical coverage

  • 14 days' paid annual leave

  • Candidate with more experience considered for Senior position

No experience limit


Diploma of Secondary School

$18K-20K/Mth

  • 14天有薪年假

  • 免費醫療福利

  • 完善在職培訓

New

No experience limit


No degree required

$10K-15K/Mth

Be an early applicant

Senior Customer Service Officer - MPF Inquiry

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HKT Teleservices
Telecommunication
Published on 06-12
HK $25K-28K/Month
Diploma of Secondary School
1 to 3 years
Work visa required

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Work benefits
Birthday leave
Compassionate leave
Examination leave
Family medical plan
Marriage leave
Medical plan
14 days annual leave

Job Description

Job Description:

We are seeking talented individuals to join the eMPF customer service team, handling inquiries and complaints from employers, employees and brokers. Through effective communication and resolution of MPF-related issues, and a commitment to providing a good customer service experience.

Responsibilities:

  • Provide all-round customer service through real-time chat, phone and email channels, and handle MPF inquiries

  • Provide advice on how to handle complex and complaint cases

  • Provide front-line solutions, contact customers directly to handle complaints or complex problems when necessary

  • Complete other tasks assigned by the manager

Success required conditions:

  • Less diploma level

  • At least 1 year of experience in processing MPF contributions

  • Have knowledge of MPF and related matters

  • Excellent communication and presentation skills, with front-line experience, particularly in handling complaints and high-demand customers

  • Familiar with using the backend system to check customer information

  • Proficient in English and Mandarin

We provide:

  • 14 days of annual leave

  • 17 public holidays

  • Birthday leave

  • Additional leave, including marriage leave, court leave, examination leave, volunteer leave, and compassionate leave.

  • MPF/ORSO

  • Discretionary bonuses

  • Life insurance and medical benefits

  • Family health benefits

  • Dental benefits

  • Employee discounts


Languages
Mandarin
English
Skills
Customer Service
MPF knowledge

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Nicole Chan
HKT Teleservices · HR

Job Location

Tsuen Wan-Tsuen Wan, Tsuen Wan

Tsuen Wan

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Location

Direction


Company Overview
HKT Teleservices

Telecommunication

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population. With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request. We focus on providing innovative digital customer experience (CX) solutions, leveraging artificial intelligence, cutting-edge technology, and high-skilled teams, providing multilingual business process outsourcing services to cover more than half of the world's population.


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HKT Teleservices