Total IT Global

Key Responsibilities

Infrastructure Deployment & Support

• Supports, owns, and addresses day to day IT requests and incidents for users

• Coordinates the setup and deployment of network kits, desktop systems, and AV solutions

• Works closely with end-client’s management to provide technical specifications and procurement recommendations for hardware upgrades.

• Supports Network setup, AV, sale setup & streaming infrastructure for offsite sales, with help from other onsite and offshore teams.

• Brightsign Boxes

• White Glove Support

• Update and maintain asset database for all supported sites

Server & Network Management

• Supports server migration/transition projects, ensuring minimal downtime and user disruption.

• Participates in Network projects such as Network kit commissioning/decommissioning efforts with support from other relevant teams.

• Conducts link redundancy tests to validate failover mechanisms and ensure uninterrupted connectivity.

Security & Compliance

• Collaborates with the security team to ensure desktops connected to client's network meet compliance standards for monitoring systems.

• Responds to security alerts and conducts virus scans upon request, demonstrating proactive risk mitigation.

Optimisation

Highlights any optimisation opportunities to client’s IT management and take action as per agreement from client’s IT management.

Engages in mobile platform optimisation efforts, reviewing and approving cost-saving recommendations for Swisscom services.

Collaboration & Communication

• Acts as a key stakeholder in cross-functional projects, liaising with infrastructure managers, data centre teams, Network, infosec, and other Infrastructure towers.

• Provides timely updates and feedback to client’s IT leadership and project teams, ensuring transparency and alignment on IT initiatives.

Vendor Management

Management of Local Network Providers including but not limited to Swisscom, Canon.

Skills & Competencies

• Strong technical acumen in server infrastructure, network architecture, and desktop deployment.

• Proficient in project coordination across geographically dispersed teams.

• Adept at troubleshooting, risk assessment, and compliance enforcement.

• Effective communicator with a collaborative mindset and attention to operational detail thorough document development and management

  Language Requirements

• English Speaking

• Local language fluency