[上醫堂 ]及[Coloring.Life]

Wan Chai - Wan Chai
Limited Liability Company
10-99 employees

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1 to 3 years


Higher Diploma or Associate Degree

$15K-23K/Mth

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Bachelor

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$80-90/H

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Customer Service Assistant

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[上醫堂 ]及[Coloring.Life]
Health & Beauty Care
Updated 3 months ago
HK $15K-23K/Month
Higher Diploma or Associate Degree
1 to 3 years
Full Time
9.5 hrs/day, 6 days/wk

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Work benefits
Discretionary bonus
Medical plan
Year-end bonus
Bank holidays

Job DescriptionTranslate to English
<p>Position: Customer Service Assistant 1 / Customer Service Assistant 2 / Customer Service Assistant 3 / Customer Service Assistant 4</p><p>Department: Customer Service Assistant Department (consisting of Senior Customer Service Assistant and Customer Service Assistant)</p><p>Boss: General Manager, Manager, and Assistant Manager (Operations, Sales, and Warehouse)</p><p></p><p><strong>Main responsibilities:</strong></p><p></p><ul><li><p></p></li><li><p>Answer customer inquiries about medical procedures, diagnostic fees, and insurance claims</p></li><li><p>Handling customer payments, bills, and insurance claims</p></li><li><p>Health products and services sales</p></li><li><p>Need to attend training activities scheduled within working hours</p></li><li><p>Execute other responsibilities assigned by the supervisor</p></li></ul><p></p><p><strong>Entry Requirements:</strong></p><p></p><ul><li><p>Grade Five or above / Secondary School Diploma, Chinese and English subjects need to reach D grade or Level 3 or above</p></li><li><p>Applicants with 1 to 2 years or more of experience in Chinese and Western medical clinics, customer service, sales, etc. are preferred</p></li><li><p>Good communication skills, able to speak fluent Cantonese, good English, and Mandarin</p></li><li><p>Must know how to operate a computer and type in Chinese and English</p></li><li><p>Enthusiastic about healthcare work, positive and optimistic, proactive, caring, and collaborative</p></li></ul><p></p><p><strong>Salary and benefits:</strong></p><p></p><ul><li><p>Two-year contract</p></li><li><p>Basic salary plus operating bonus from HKD15,000 - HKD22,000</p></li><li><p>Working no more than 48 hours per week</p></li><li><p>Medical and dental coverage</p></li><li><p>Paid annual leave</p></li><li><p>Monthly operational bonus</p></li><li><p>Year-end bonuses</p></li><li><p>On-the-job training and further study allowance</p></li><li><p>Employee shopping discounts</p></li></ul><p></p><p><strong>Working location:</strong>Wanchai or/and Jordan</p><p></p><p>Applicants should email their resume, expected salary, and current notice period to:<strong>******</strong></p>

Languages
English
Cantonese
Mandarin
Skills
Client Services
Customer Service Orientation
Customer Services

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Doug Cheung
[上醫堂 ]及[Coloring.Life] · HR

Job Location

Wan Chai-Wan Chai, Wan Chai

Wan Chai

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Company Overview

SYT Wellness is a premier Traditional Chinese Medicine clinic group in Hong Kong, founded in 2016 by Cheung Yung, a registered TCM practitioner with over 40 years of clinical and research experience. Operating two clinics in Wan Chai and Jordan, the company provides comprehensive TCM services including acupuncture, tuina massage, bone setting, cupping therapy, herbal prescriptions, and pain management treatments, serving over 50,000 patients annually. The clinic has gained international recognition for its expertise in treating urban health conditions through an integrated approach that combines traditional Chinese medicine with modern medical understanding. Following the ancient medical philosophy of preventive care, SYT Wellness specializes in holistic treatment approaches tailored for modern urban lifestyles, with particular expertise in pain management and sports medicine.


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[上醫堂 ]及[Coloring.Life]