ETS

Languages

Skills

---

Raymond Chan

ETS · Talent Acquisition Manager

Active within 3 days

Company Overview

ETS

Telecommunication

Hong Kong Epro Telecom is one of the leading multimedia contact center service providers in the market, and has been a pioneer in local outsourcing since its establishment in 1990. As part of the ETS group, the company operates a 24/7 multimedia outsourcing contact center in Hong Kong and is certified with ISO 9001 and ISO 27001. Epro Telecom provides professional contact center services to multiple industries including banks, insurance, telecommunications and government departments, including internal and external customer service outsourcing, personnel dispatch, contact center facilities management and hosting, as well as contact center system solution. In addition, the company also has its own R&D team, which has designed and developed the patented WISE-xb multimedia contact center system since 2000, and the system has been widely used in major enterprises and government departments in Hong Kong. Epro Telecom in Hong Kong is one of the leading providers of multimedia contact center services in the market, pioneering local outsourcing businesses since its establishment in 1990 as part of the ETS Group. It operates round-the-clock, year-round multimedia outsourced contact center operations in Hong Kong and has been certified with ISO 9001 and ISO 27001. Epro Telecom offers professional contact center services to various industries including banking, insurance, telecommunications, and government sectors, encompassing call center outsourcing for both inbound and outbound calls, staffing provision, management and hosting of contact center facilities, and contact center system solutions. Moreover, the company boasts an in-house R&D team that has been designing and developing proprietary WISE-xb multimedia contact center systems since 2000, which have been extensively utilized by major corporations and governmental bodies across Hong Kong.