Maiyuan Entertainment

<p>Job Responsibilities: </p><p>1. Responsible for business call center team building and personnel recruitment;</p><p>2. Responsible for call center team management, including customer service staff training, quality inspection and evaluation;</p><p></p><p></p><p>5. Proficient in handling sudden events and complaints, quickly analyzing problems, and resolving them through internal collaboration and forming a risk management mechanism;</p><p>6. Analyze, integrate and manage service data, drive process improvement and optimization, and enhance customer satisfaction. </p><p>Requirements:</p><p>1. Bachelor's degree, with some data analysis skills, and with communication skills in Mandarin, Cantonese, and English;</p><p></p><p>3. Understand the customer service system, management process and customer service team management skills, and be familiar with the call center service process;</p><p>4. Have good risk control ability, and be able to give professional guidance to the customer service team;</p><p>5. Have strong stress resistance, clear logic, and the ability to independently analyze and solve problems;</p><p>6. Strong work ethic, strong service awareness, good team spirit and cross-team communication and collaboration skills.</p>