Peoplus Recruitment

<p>- Support team head in overseeing daily cashier operations within the customer service centre</p><p>- Coordinate and ensure the efficient operation of cashier activities within the customer service center, supporting seamless daily workflow</p><p>- Provide excellent counter services to both distributors and customers, ensuring a positive customer experience</p><p>- Monitor transaction processing times to ensure all payments are completed within the established Turnaround Time (TAT)</p><p>- Control and verify that all payments received comply with internal compliance guidelines and meet regulatory requirement</p><p>- Ensure the accuracy and completeness of all payment transactions, conducting regular audits</p><p>- Contribute to continuous process improvement initiatives to optimize efficiency, accuracy, and customer satisfaction</p><p>- Ensure team adherence to company policies, compliance standards, and audit procedures</p><p>- University graduate</p><p>- At least 5 years of relevant experience in the insurance or financial industry, with supervisory responsibilities</p><p>- Experience in counter payment services and strong customer service skills</p><p>- Good command of English and Chinese (both spoken and written); Putonghua proficiency is preferred</p><p>- Ability to work well under pressure and meet Service Level Agreements</p><p></p>