<div>1. Operations Management and Strategy Formulation<br><br>- Execute the headquarter's assigned sales targets and operations policies for each branch. <br>- Assist in promoting market activities, combining the characteristics of the medical beauty industry to plan promotion schemes, and enhance brand influence. <br>2. Team management and training<br>- Responsible for store employee scheduling, performance evaluation and training, optimizing team collaboration efficiency. <br>3. Compliance and risk management<br>- Ensure all operational activities comply with Hong Kong medical and beauty regulations (such as compliance with laser and injection projects).<br>- Handling customer complaints and after-sales issues, maintaining brand reputation, and avoiding legal risks caused by service disputes. <br>4. Customer relationship and service quality<br>- Supervise customer service standards to ensure professional pre- and post-treatment communication and care processes. <br>Job Responsibilities<br>1. Operations Management & Strategy Development<br> - Oversee daily operations of clinics, ensuring standardized and efficient service workflows. <br> - Execute sales targets and operational strategies set by headquarters. <br> - Collaborate on marketing campaigns, design promotional plans aligned with medical aesthetics industry trends, and enhance brand visibility. <br><br>2.Team Leadership & Training<br> - Manage staff scheduling, performance evaluations, and training programs to optimize team efficiency. <br><br>3. Compliance & Risk Management<br> - Ensure all operations comply with Hong Kong medical aesthetics regulations (e.g., laser treatments, injectables).<br> - Resolve customer complaints and post-service issues to safeguard brand reputation and mitigate legal risks. <br><br>4. Client Relations & Service Quality<br> -Monitor client service standards, ensuring professionalism in pre/post-treatment communication and care processes. <br><br>---<br><br>1. Education and experience<br>- Bachelor's degree or above, with preference for medical aesthetics, marketing or management related fields. <br>- More than 5 years of operations management experience, with at least 3 years in medical aesthetics or related industries (such as high-end skincare, health management).<br>2. Professional skills and language ability<br>- Familiar with Hong Kong medical and beauty industry regulations and market dynamics (such as laser, injection-type project regulatory requirements).<br>- Proficient in Excel, Word, etc. office software, with basic data analysis skills. <br>- Fluent Cantonese, English, and Mandarin (MUST).<br>3. Core competencies<br><br>- Strong stress resistance, fast adaptation to high-speed work environment, and flexible response to sudden problems. <br>Requirements <br>1. Education & Experience<br> - Bachelor’s degree or above, preferably in Medical Aesthetics, Marketing, Business Management, or related fields. <br> - 5+ years of operations management experience, with at least 3 years in medical aesthetics, high-end skincare, or health management. <br><br>2.Skills & Language Proficiency<br> - Comprehensive understanding of Hong Kong's medical aesthetics regulations and market dynamics (including laser and injectable procedures) .<br> - Foundational skills in data analysis.<br> - Fluent in Cantonese, English, and Mandarin (MUST)<br><br><br>3. Core Competencies<br> - Excellent communication and coordination skills to liaise with headquarters, branch teams, and external partners. <br> - Resilient under pressure, adaptable to fast-paced environments, and skilled in crisis management.<br></div>
