Jiewei

Our client a is well-established insurance company and they are seeking a highly motivated and dedicated helpdesk specialist to join their IT team.

If you have a passion for technology, a strong customer service orientation, and the ability to troubleshoot complex problems, we invite you to take the next step in your career with us.

Requirement;

- General deskside support service through phone and email (such as email account, printer, setup and support, etc…)

- Provide support services on coming new iPAD apps

- Provide support on coming new IT devices including iPAD.

- Provide basic technical / user support on customer's Apps

- Troubleshooting software connectivity and browsing problem

- Recording all incoming service request into the call-log system / file

Qualifications

- Minimum 2 year of experience in technical support service with helpdesk support, preferably in insurance industry.

- Computer hardware and software troubleshooting / diagnostic skills.

- Proficient in popular software in both Microsoft Windows and Mobile App (Android, iOS, iPad and tablet) and laptop

- Experience in scale of event and conference meeting support, Audio and Video devices set up

- Experience in ITSM ticket handling skills.

- Basic technical writing and documentation skills.

- Good command of spoken in Cantonese, MandarinandEnglish

Working Hours:

Monday to Friday 08:00 to 17:00 OR 09:00 to 18:00 OR 10:00 to 19:00 (On-site)