Elderly Home-Safe Service Association

Responsibilities:

• Responsible for following up and handling customer compliments, feedback, and complaints to ensure issues are properly and promptly addressed

• Answer customer general service inquiries, process service contracts and customer data updates, etc. related matters

• Provide professional and quality customer service, proactively communicate and coordinate with customers, and enhance customer satisfaction and service experience

• Assist department managers in supervising and supporting team daily operations to ensure service quality meets company standards

• Assist in sorting customer feedback and service data, analyze and propose improvement suggestions to continuously optimize service processes

• Complete other tasks assigned by the department manager and administrative duties

Requirements:

• Applicants with experience in complaint handling, customer relationship management or service improvement will be given priority.

• Have good writing and communication skills in Chinese and English, be familiar with Microsoft 365 applications, especially those who are proficient in MS Excel

• Active and proactive work attitude, sense of responsibility, and service enthusiasm

• Have good analytical, organizational and problem-solving skills

• Good team spirit and interpersonal communication skills

• Prioritization for immediate employment