Joypolis Sports Hong Kong

Responsibilities:

Perform day to day restaurant operations management 

Ensure excellent communication is happening within the team for a smooth operation

Monitor all Food Hygiene, Health and Safety and PE policies and procedures as well legal requirements are followed by your team and yourself

Ensure stock is managed and replenished and regular inventory and security checks are carried out

Organise shifts and scheduling and duties are delegated with goals and objectives set

Ensure excellent customer service and brand standards are delivered through the team for an amazing guest experience

Coordinate all guest queries, complaints, and feedback, responding quickly, correctly, and efficiently

Support restaurant in achieving its KPIs through development, management, and leadership of the team

Work as a team and fill in positions/gaps during the operation as necessary

Assume full responsibility for the restaurant and team.

Requirement:

Previous experience of working in a management role with at least 3 years of relevant hospitality experience

Strong leadership, problem solving and decision-making skill

Self-motivated, innovative, proactive, positive, energetic, and passionate about food and service

Team Player, work together as a team to achieve the goals

Good planning skill, organized with strong number sense and business acumen

Good command of written and spoken English

Proficient in MS Office, especially in MS Excel

Experience in working towards targets and KPIs