L2 IT Onsite Support

Amaris Consulting Limited
Others
Updated 3 months ago
Salary negotiable
Bachelor
5 to 10 years
Work visa required

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Job Description

Duties:

  • Provide second-line investigation and diagnosis.
  • Resolve and close incidents/service requests according to help desk procedures & allocated timelines.
  • Escalate unresolved incidents/service requests within agreed timeframes.
  • Ensure tickets are updated constantly until issues are resolved.
  • Perform PC assembly, IMAC (Install, Move, Add, and Change).
  • Carry out hardware and software maintenance and support.
  • Troubleshoot and resolve PC incidents or VIP requests.
  • Provide local network support or assist centralised Network team.

Requirements:

  • Proven work experience as an IT Support Engineer or similar role.
  • Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.
  • Capability to build software images for laptops and desktops.
  • Strong communication skills to handle calls from colleagues and customers, offering technical assistance via phone or email.
  • Experience in conducting remote troubleshooting using diagnostic methods and pertinent inquiries.
  • Awareness of documenting the implementation of Helpdesk requests/issues through the company's ticketing system.
  • Technical coaching and mentoring skills to support other help-desk staff members.
  • Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment.

Languages
English
Cantonese
Skills
Windows Server Administration
Networking
VIP

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Angela Peng
Amaris Consulting Limited · Senior Talent Acquisition Specialist

Job Location

Taikoo Place-Quarry Bay, Eastern

Taikoo Place, 979 King's Rd, Quarry Bay

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