Customer Service

[Main Responsibilities]

1. Respond to user inquiries through online channels (phone, email, etc.) in a timely manner, answering questions related to recruitment processes, account operations, platform rules, etc., and maintaining a good user experience

3. Monitor and review user conversations within the platform, filter out inappropriate information, and maintain a safe and healthy communication environment

4. Collect user feedback and common problems, regularly summarize and report, and assist in optimizing platform functions and service processes​

Collaborate with product and technical teams, follow up on user complaints and system anomalies, and push for timely problem resolution

[Job Requirements]

1. Able to communicate and write fluently in Chinese, English and Cantonese, with good multilingual expression and text processing abilities

2. Have 1 year or above customer service, audit-related work experience

3. Careful and responsible, with a strong sense of responsibility and service awareness, and able to withstand a certain amount of work pressure

4. Familiar with the Hong Kong job market and basic knowledge of labor laws is preferred.

5. Have good logical thinking and problem-solving skills, be able to handle emergencies independently