IT Service Engineer/ Service Manager

<p><strong>Our client is looking for a Service Engineer to join their expanding team.</strong></p><p><strong>Job Responsibilities:</strong><br>• To support users and manage incidents covering headquarters and branches.<br>• Provide users with first call resolution upon their first-time calls.<br>• Installing, configuring, and managing computer hardware, software, and printers.<br>• Diagnosing and resolving both hardware and software issues.<br>• Daily system health check and data backup.<br>• Log all incidents into the logging system.<br>• Responsible for tracking and routing incidents and requests.</p><p><strong>Requirements:</strong><br>• Diploma in computer science or related disciplines.<br>• Good knowledge of PC hardware, servers, networking, and cable patching infrastructure.<br>• Experience in supporting Windows XP, Windows 7, Office 2003, Office 2007, Office 2010, and Office 2013.<br>• Ability to provide basic support for Active Directory and Windows Server 2003, Windows Server 2008, Windows 98, XP, and Windows 7/8.<br>• <strong>Fresh graduates are welcome.</strong></p>