IT Service Engineer / IT Service Manager

Our client is looking for a Service Engineer to join their expanding team.

Job Responsibilities:

• To support users and manage incidents covering headquarters and branches.

• Provide users with first call resolution upon their first-time calls.

• Installing, configuring, and managing computer hardware, software, and printers.

• Diagnosing and resolving both hardware and software issues.

• Daily system health check and data backup.

• Log all incidents into the logging system.

• Responsible for tracking and routing incidents and requests.

Requirements:

• Diploma in computer science or related disciplines.

• Good knowledge of PC hardware, servers, networking, and cable patching infrastructure.

• Experience in supporting Windows XP, Windows 7, Office 2003, Office 2007, Office 2010, and Office 2013.

• Ability to provide basic support for Active Directory and Windows Server 2003, Windows Server 2008, Windows 98, XP, and Windows 7/8.

• Fresh graduates are welcome.