Senior Network Engineer / Network Engineer

Company Description: A leading telecommunications and IT solutions provider offering cutting-edge network infrastructure, cloud computing, and managed services for businesses across various industries.

Location: Kowloon Bay and Customer Office

Nature: Renewable Contract (12 months)

Job Title: Senior Network Engineer / Network Engineer

Responsibilities

• Support the operation of managed service solutions, including incident, problem, and change management.

• Provide Tier 2 technical support for managed service customers.

• Coordinate with internal teams, vendors, and customers to ensure seamless service delivery.

Requirements

• Degree or Higher Diploma in Computer Science, Information Technology, or related disciplines.

• Minimum 8 years of experience in managed service projects, in-house IT support, vendor support, or Network Operations Center (NOC).

• Strong technical knowledge of networking products and solutions, including Cisco, Juniper, Fortinet, and Huawei.

• Must hold professional certifications such as CCIE and CCNP.

• Familiar with ITIL IT Service Management framework.

• Strong problem-solving and analytical skills.

• Excellent customer service and interpersonal skills.

• Self-motivated, customer-oriented, and able to work under pressure.

• Proficient in spoken and written Chinese and English.