Trading System Support Associate – Brokerage firm

Job Description

The successful incumbent MUST have knowledge in trading systems AND come from brokerage firm(s) background.

Some of the key responsibilities include:

• Provide 1st/2nd line support for all Trading Platforms offered to both internal and external client base.
• Assist in client onboarding.
• Provide user and account administration to include limits adjustments upon Risk approval.
• Handle manual ticket booking and manage Clients trades’ system outage cases.
• Ensuring compliance with the company’s regulatory requirements under the SFC. Provide reporting and compliance support.
• To escalate risk events immediately.

• Liaise with IT department and the business to communicate changes.

  Requirements
  To be eligible for this position, you will require:

• Overall 2+ years of experience in Customer / Technical Support gained from a brokerage firm (MUST HAVE).

• Knowledge in trading systems (i.e. Fidessa, TT, Stellar) – MUST HAVE at least one.
• Experience in Global exchanges (i.e. Eurex, ICE, CME).
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
• Proficiency in written and spoken Cantonese and English.
• Strong interpersonal skills. Proactive mindset and willingness to pick up issues.