Customer service

<p>We are seeking a proactive and detail-oriented Customer Service Manager to join our team. This position will be responsible for handling customer inquiries, order arrangements, and customer service schedule management. The ideal candidate should have excellent communication and organizational skills and be able to work actively and efficiently in a fast-paced environment.</p><p></p><p>Main responsibilities: Reply to customer inquiries through WhatsApp, provide professional dining advice and information. Assist customer service colleagues in handling customer orders and following up on order status. Liaise and coordinate daily affairs of various branches to ensure accurate message delivery. Manage daily processes to ensure that all tasks are completed on time. Answer customer inquiries about catering services and provide professional advice. Actively contact customers, remind and assist them. Process other customer service administrative affairs, including data input, file sorting, etc. </p><p></p><p>Requirements: Secondary School Education above DSE, those with relevant work experience for over 2 years are preferred. Good Chinese and English communication skills, fluent Cantonese. Proficient in Microsoft Office (Word, Excel) and WhatsApp communication tools. Have excellent customer service awareness and problem-solving skills. Able to work independently, while also having a team spirit. Those who have some understanding or interest in the catering industry are given priority. </p>