Customer service representative

Job Responsibilities

• Responsible for front-line customer service, reception of residents and visitors, handling incoming calls, and providing professional and polite consultation support.

• Answer common questions related to management fee payment, parking arrangements, renovation application, and facility use to ensure accurate information is conveyed.

• Register visitor information, distribute property management notifications and other relevant documents, and assist in maintaining community order and smooth communication.

• Accept resident maintenance applications, including leaks, power failures, elevator abnormalities, etc., generate work orders in real time and forward them to the engineering or maintenance team for follow-up.

• Secondary school graduation or above, with good Cantonese and Mandarin abilities, and able to communicate in basic English.

• Preference will be given to those with customer service experience, familiar with property management processes.

• Proficient in basic computer applications, able to accurately record and organize resident information and maintenance records.

• Shift work is required, and you are willing to work on public holidays or non-working hours to meet the needs of property operations.

• Must hold a validSecurity Personnel Permit (Security Personnel Permit) and QASRS certificate