Telephone Operator - Day Shift / Overnight Shift

Duties:
* Answer all incoming calls and respond to guests' inquiries in an efficient and professional manner
* Handle restaurant reservations. Ensure all reservations are promptly and accurately entered and updated consistently
* Handle in-room dining orders from Hotel guests
* Create, update and maintain guest profiles in the restaurant reservation system and ensure that all information maintained is accurate
* Handle wake-up calls
Requirements:
* Diploma in Hospitality or Tourism management
* Minimum 1 year relevant experience
* Customer-oriented with strong communications skills and telephone skills
* Good command of spoken English, Putonghua and Cantonese
* Able to work independently and shift duty is required