case management nurse (rn)

General Job description:

Our Nurses function as the driving force of the medical team, striving to help ensure

our patients get the right diagnosis and implement the best treatment options and

creating personalized medical solutions.

Main Responsibilities

• Obtaining and organizing all medical documents and information needed to

manage the case. Reviewing all the medical information to deeply understand the

case.

• Coordinating all parties involved in the medical case: the Patient and his/her

family; the Case Manager Doctor; the medical specialists locally; and other

relevant medical parties. Follow up and handle all medical needs. Run meetings

and phone calls, ensuring the patient medical management is executed in the best

possible way.

• Overseeing the execution and outcome of the clinical plan as developed by

Medix’ multidisciplinary team.

• Continuously update the Personal Medical Case Doctor regarding the status of the

medical cases, as well as raising any problem or special situation in need of

immediate attention to the Global Medical Director.

• Establish a close relationship with the Patient and his/her family and be fully

acquainted with his/her medical case. Be a positive driver in successful

participation and work according to the highest service level agreements.

• Assisting the Case Manager Doctors in the management of the cases and the

Global Medical Director in the quality control process.• Proactively identifying and monitoring the Patient and his/her medical condition

and overall well-being: support in symptoms and complications management and

care coordination support.

• Emotionally supporting the Patient and his/her family as they cope with the

challenges presented by dealing with a significant medical journey.

• Referring and supporting patients with the management of their emotional stress

and overall mental wellbeing as they xope with a serious medical condition.

• Documenting all interactions and creating the necessary clinical reports in a

computerized case management system as well as a CRM system. Confirming that

the Patient receives and understands any medical summaries, test results or

recommendations.

• Assisting with the execution of Patient satisfaction surveys and preparing for

submission to Care Quality Commission. Ensuring that all Medix policies and

protocols are followed correctly.

• Explaining the exact nature and added values of our service, while assessing the

needs of the patient, understanding and managing the expectations of the Patient

and / or his/her family.

• Ensuring that all Medix medical policies and protocols are followed correctly.

• Participate in meetings with the Global Medical Director with regards to medical

challenges and opportunities and medical patient / case reporting and analysis oof

future needs.

Job Requirements:

• Registered nurse with multiple years of in-ward working experience is

preferred - both in public and private sectors.

• Higher education or professional qualifications with less experience will

also be considered.

• Passion for medicine and patient care.

• Excellent Communication skills, both verbally and in written.

• Excellent command of Cantonese, Mandarin and English.

• Excellent Organizational skills.

• Assertive and proactive professional.

• Strong Writing Skills & Computer Proficiency

• Patient Care Orientated - Courteous and Empathetic.

• Self-motivated and independent