Logistics Clerk/Customer Service

Working hours: Shift work, every two weeks, one month of night shift per quarter. Weekend online rotation will be arranged.

Day shift: 9:00-12:00 13:30-18:30

Shifts: 13:30-18:30 19:30-22:30

Job Responsibilities:

1/Responsible for responding to customer questions within the group, including the following aspects:

c. Post-production technical and printing issues, etc.

2/Coordinate internal single flow, goods flow, and cash flow

a. Later confirm customer recharge and adjustment (if the amount exceeds a certain threshold, it requires a second confirmation from a superior)

b. Provide assistance with pre-uploading

c. Coordinate with customers on warehouse delivery, mid-term transportation, and our own delivery processes

d. Above steps anomaly detection and issue reporting

Requirements:

1/Be honest and hard-working, with a service-oriented attitude

2/Strong communication and coordination skills, able to adapt and be flexible

3/Can execute work according to the process, and actively propose improvement suggestions for the process