Identity renewal consultant

Interviewed in 3 days

HK$ *****

No degree required

No experience limit

HK work visa available

5 days per week

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Identity renewal consultant

Job Responsibilities

Provide customers with Hong Kong's various types of residency (including but not limited to dependent visa, QMAS, inputting high-end talents from the mainland, high-tech talent entry plan, IANG, professional talents, and science and technology talent entry plan) renewal strategy consulting and full process support services;
Based on the client's personal background, employment status in Hong Kong, residential record, salary certificate and business exchange documents, evaluate the feasibility of renewal and develop a personalized renewal plan;
Assist in sorting, verification and optimization of the renewal application documents, including employment contract, salary slip, MPF contribution record, company business registration certificate, business exchange certificate, address certificate, etc.;
Represent clients and maintain communication with the Immigration Department, follow up on application progress, respond to additional document requirements, handle interview arrangements and explanation letter writing, etc. Administrative and coordination work;
Regularly update Hong Kong's entry policy dynamics, provide compliance guidance and training support to internal teams and partners, and ensure service processes comply with the latest legislation and practical requirements.
Need an insurance professional license.

Work requirements

Have at least 2 years of work experience in Hong Kong identity planning or immigration consulting, familiar with the various visa categories and renewal approval standards of the Immigration Department;
Proficient in Chinese, with good English reading and writing abilities, able to accurately understand and process English versions of government documents and official notifications;
Have basic legal knowledge and policy interpretation ability, be able to independently analyze case risk points and propose operationally feasible solutions;
Careful and meticulous, with strong file management skills and time planning awareness, able to handle multiple cases simultaneously and ensure that each application is submitted on time and the information is complete and accurate;
Have good communication skills and service awareness, and be able to respond to customer concerns with professionalism, patience and empathy, building long-term trust relationships.

Benefits

Competitive monthly salary and performance bonus based on the number of cases handled, success rate, and customer satisfaction;
Flexible work schedule, support hybrid office mode (part-time remote processing of administrative work and customer inquiries), enhance work autonomy and life balance;
Comprehensive career development support, including regular participation in Immigration Department policy seminars, internal case sharing sessions and professional certification course subsidies;
Enjoy a minimum of 12 paid annual leave days, plus statutory public holidays and a birthday leave day;
Provide group medical insurance (covering outpatient, hospitalization, and specialist referrals), dental coverage, and voluntary medical insurance tax deduction support, taking care of employees’ health needs in all aspects.

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