Guest Relations Officer

Responsibilities:

• Provide excellent customer service and uphold positive relationship with our guests; deliver personalized hospitality based on guest profiles and preferences

• Present menu and restaurant concept; share culinary stories and signature dish in an accurate and natural way

• Collect and record guest feedback/comments and share key insights with the service team

• Support high-touch reservations (VIPs, big parties, special occasions), ensuring dietary needs/allergies and special requests are communicated and fulfilled

• Act as a visible floor support and "cheerleader" for the service team; assist with guest engagement and service delivery

• Assist with reservation information review and readiness; help maintain seamless guest journey

Requirements:

• 1 year relevant experience in hospitality or retail operations, particularly within the hotels, airlines, or luxury brands sectors, will be an advantage, fresh graduates will also be considered

• Higher Diploma or above in any disciplines

• Outgoing and customer-oriented; comfortable communicating with customers and supporting sales and/or service

• Curious, forward-thinking, and eager to learn

• Strong interpersonal and collaboration skills

• Available to work on shift

• Bilingual ability is not required – fluency in either English or Chinese (Cantonese or Mandarin) is sufficient

We offer attractive remuneration package, employee benefits & staff caring items, including:

• Meal Allowance

• Discretionary Bonus

• Tips

• Medical & Dental Benefits

• On-the-Job Training & Training Sponsorship

• Career Advancement Opportunities

• Staff Purchase Discounts