IT Tech Support (Primary School)

Company Description: A leading IT solutions and services provider, this company offers a comprehensive range of technology solutions to clients across various industries, focusing on innovation and customer satisfaction.

Location: Wah Fu Estate, Hong Kong Island South

Nature: Renewable Contract to 12 months

Job Title: IT Tech Support (Primary School)

Responsibilities

• Provide daily IT helpdesk support for a primary school.

• Handle escalation processes to IT, line managers, and vendors.

• Perform routine operations including server monitoring.

• Conduct desktop, notebook, tablet, and Wi-Fi maintenance and troubleshooting.

• Manage overtime service, which is compensated hour by hour.

Requirements

• Possess relevant working experience in IT helpdesk and support.

• Demonstrate good communication skills.

• Exhibit strong team cooperation.

• Hold a related academic discipline and experience.