Executive - ICT Revenue Operations (Sales & CS Support)

Main responsibilities:

• Handling customer inquiries about orders and inventory delivery status through hotlines and support email

• Handling customer complaints

• Handle and process sales-related transactions, such as sales orders, purchase orders, receipt of goods, customer returns, etc.

• Work with internal operations and sales teams to meet customer needs

• Prepare monthly reports to support monthly service level agreement (SLA) review and customer meetings

• Support temporary tasks or promotional activities as needed

Entry Requirements:

• Bachelor's degree or higher diploma in business or related sciences

• At least two years of relevant customer support service experience, those with customer service work experience are preferred

• Good writing skills in Chinese and English, able to speak fluent Cantonese

• Familiar with the use of ERP systems and Excel

• Daily shift hours are from 9 am to 6 pm or from 10 am to 7 pm