Sales Operations Lead

<p><strong>Key Responsibilities:</strong></p><p><strong>Performance Management & Sales Enablement:</strong></p><ul><li><p>Develop, monitor, and optimize Key Performance Indicators (KPIs) for the sales team.</p></li><li><p>Implement dynamic performance dashboards and establish a rigorous framework for regular performance reviews.</p></li><li><p>Design and manage incentive compensation plans that are closely aligned with strategic company objectives.</p></li><li><p>Develop and execute comprehensive sales training programs, focusing on product knowledge, sales methodology, and negotiation skills.</p></li><li><p>Coach and empower sales managers and representatives to enhance overall team capabilities.</p></li></ul><p><strong>Sales Data Analysis:</strong></p><ul><li><p>Conduct in-depth analysis of sales funnel health, conversion rates, win/loss trends, and regional performance.</p></li><li><p>Build predictive models to forecast sales outcomes and identify opportunities for performance improvement.</p></li><li><p>Translate complex datasets into actionable insights and strategic recommendations.</p></li></ul><p><strong>CRM System Optimization:</strong></p><ul><li><p>Lead the management and ongoing evolution of the Customer Relationship Management (CRM) system.</p></li><li><p>Standardize CRM workflows and ensure high data integrity to support accurate reporting.</p></li><li><p>Oversee CRM training initiatives for new hires and the existing sales team.</p></li></ul><p><strong>Cross-Functional Collaboration:</strong></p><ul><li><p>Partner with Sales Directors to implement sales best practices and optimize processes.</p></li><li><p>Collaborate with the Finance department on sales goal setting, territory planning, and compensation structures.</p></li><li><p>Liaise with the IT department to drive system integrations and optimize data architecture.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree or higher in Business, Finance, or a related field is preferred.</p></li></ul><ul><li><p>8+ years of experience in sales operations or performance management, with a background in performance-driven industries such as Insurance, Real Estate, or Financial Services being highly advantageous.</p></li><li><p>Demonstrated success in supporting and managing operations for large-scale sales teams (50+ people).</p></li><li><p>Proficiency with the following tools:</p><ul><li><p>Data visualization tools (e.g., Tableau, Power BI)</p></li><li><p>CRM systems</p></li><li><p>Advanced Excel/Google Sheets</p></li></ul></li><li><p>A proven track record of enhancing sales productivity and efficiency.</p></li><li><p>Fluency in Mandarin; strong English communication and exceptional presentation skills are required.</p></li></ul>