E-commerce Operations Assistant

<p><strong>About Us</strong></p><p>The Premier Golf Distributor of Hong Kong & Macau</p><p>RC Golf Trading Group Ltd. is the trusted distributor of premium golf equipment and apparel across Hong Kong and Macau, serving corporates, pro shops, retailers, and golf enthusiasts with top-tier global brands in the industry.</p><p></p><p><strong>The Role</strong></p><p>We are seeking a highly organized and tech-savvy E-commerce Operations Assistant to be the backbone of our online store. You will play a critical role in ensuring our e-commerce platform runs smoothly, from updating product listings to fulfilling orders. This is a fantastic opportunity for someone who is passionate about e-commerce, thrives in a fast-paced environment, and enjoys problem-solving.</p><p></p><p><strong>Key Responsibilities</strong></p><p><strong>Product & Catalog Management:</strong></p><ul><li>Create, update, and manage product listings on our e-commerce platform.</li><li>Upload high-quality images, write compelling product descriptions, and ensure accurate pricing and inventory levels.</li><li>Organize products into appropriate categories and collections.</li><li>Manage product variants (sizes, colors, etc.) and SKUs.</li></ul><p><strong>Order Processing & Fulfillment:</strong></p><ul><li>Process customer orders accurately and efficiently.</li><li>Coordinate with our fulfillment center or warehouse to ensure timely dispatch of orders.</li><li>Prepare shipping labels and manage tracking information.</li><li>Handle any order exceptions, delays, or issues with carriers.</li></ul><p><strong>Customer Service Support:</strong></p><ul><li>Assist in responding to customer inquiries related to order status, products, and shipping.</li><li>Process returns, exchanges, and refunds according to company policy.</li><li>Help maintain a high standard of customer satisfaction.</li></ul><p><strong>Inventory & Data Management:</strong></p><ul><li>Monitor and reconcile inventory levels across sales channels.</li><li>Conduct regular inventory audits and assist with forecasting.</li><li>Help analyze sales data and generate basic reports on key performance indicators (KPIs).</li></ul><p><strong>Platform Maintenance:</strong></p><ul><li>Perform basic website updates, including updating banners, promotional offers, and blog posts.</li><li>Test new features and ensure the website is functioning correctly.</li><li>Assist in managing integrations with other tools (e.g., email marketing, inventory management).</li></ul><p><strong>Qualifications & Skills</strong></p><p><strong>Required:</strong></p><ul><li>Proven experience (1-2 years) in an e-commerce, operations, or administrative role.</li><li>Familiarity with major e-commerce platform</li><li>Exceptional attention to detail and organizational skills.</li><li>Strong written and verbal communication skills.</li><li>Proficiency with Google Workspace (Sheets, Docs, Drive) or Microsoft Office (Excel, Word).</li><li>Ability to multitask, prioritize, and manage time effectively in a deadline-driven environment.</li><li>A proactive, problem-solving mindset and a willingness to learn.</li></ul><p><strong>Preferred (Nice-to-Haves):</strong></p><ul><li>Basic understanding of digital marketing concepts (SEO, email marketing).</li><li>Basic knowledge of HTML/CSS for product page formatting.</li><li>Experience in a direct-to-consumer (DTC) e-commerce brand.</li></ul><p><strong>What We Offer</strong></p><ul><li>Competitive salary and performance bonuses.</li><li>A collaborative office environment.</li><li>Employee discounts.</li><li>A chance to be a key player in a growing and passionate team.</li></ul><p></p><p><br></p><p></p>