Assistant Manager, Operations

Company Description:
As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution networks to local business deliveries. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. Therefore, we welcome talented individuals like you to explore how UPS jobs can make the world work better for you and join our team of more than 500,000 UPSers.
Package Center Operations:
Implementing operation strategies to achieve short-term and long-term business goals
Working with center management teams to ensure the successful implementation of center operating plans to meet business objectives
Fostering a safety-first and customer-centric work environment to ensure business continuity and growth
Reviewing and analyzing work processes and schedules to identify cost-saving opportunities and performance improvements
Partnering with other departments to troubleshoot service inefficiencies or concerns, adjusting plans and behaviors accordingly
Conducting regular audits to ensure compliance with UPS policies and procedures
Vendor Management:
Planning budgets and monitoring expenses on vendor services
Analyzing usage and consumption patterns to identify potential optimizations
Monitoring vendor performance through the development of fair, objective, and measurable performance metrics and conducting monthly reviews
Working with the engineering department to onboard new vendors by setting up SOPs, initiating training on UPS services and compliance standards, and UPS vendor-related technologies
Auditing vendor processes to ensure they comply and excel in meeting UPS service and compliance standards
People Development:
Determining employees' training needs to provide training and develop continuous development plans
Providing ongoing feedback and support to enhance performance
Conducting performance evaluations consistently, fairly, and objectively to encourage continuous performance improvement
Holding oneself and others accountable to achieve individual and group goals
Addressing individual and group performance issues promptly according to UPS policies and procedures to motivate and foster teamwork
Collaborative Work Environment:
Communicating operational objectives, changes, and updates to keep the workgroup informed and focused
Actively identifying and addressing employee relations and morale issues to prevent negative impacts on performance and service
Establishing positive working relationships with all functions to promote teamwork
Education and Qualifications:
* Bachelor's degree with 5 years of relevant experience
* Preferred to hold a Class 1 and Class 2 driver's license
* Collaborative team player who works effectively with cross-functional teams
* Excellent stakeholder management skills, capable of influencing both internal and external partners and managing supplier relationships
* Strong analytical skills and number sense, proficient in Excel and PowerBI; familiarity with VBA Macro or DAX is advantageous
* Effective leadership skills, able to develop people and motivate the team to achieve business success
* Fluent in English and Chinese (Cantonese & Mandarin)
* Good understanding of the courier business or logistics industry
* Candidates with less experience will be considered as Operations Supervisor
What we can offer:
* Attractive salary package
* Guaranteed double pay
* Performance bonus
* Paid annual leave
* Medical insurance
* Life insurance
* 5-day workweek
* Rich training opportunities
* Career development opportunities
* Stable, open, and friendly working environment
* Work location: Kowloon Bay