Claims Client Officer

<p>Main responsibilities</p><ol><li><p><strong>Handling of compensation cases</strong>: Receive customer compensation applications, review contract, loss certificate, etc. Ensure the completeness and legality of the information, and ensure compliance with the regulations.</p></li><li><p><strong>Customer communication</strong>: Act as the main contact person for the customer, immediately respond to inquiries about claim progress, amount calculation, etc., and proactively solve concerns. </p></li><li><p><strong>Cross-departmental collaboration</strong></p></li><li><p><strong>Case Management</strong>: Enter case information into the system, organize and archive files, and ensure data traceability.</p></li><li><p><strong>Compliance and risk control</strong>: Follow Hong Kong's relevant laws and company policies, and report high-risk or abnormal cases in a timely manner.</p></li><li><p><strong>Customer relationship maintenance</strong>: Follow up on customer feedback, properly handle complaints and objections, and enhance trust. </p></li></ol><p>Job Requirements</p><ol><li><p><strong>Education qualifications</strong>: DSE 5 subjects qualified (Chinese and English at least Level 3), or holding a financial, business management, etc. Relevant academic diploma/honorary diploma.</p></li><li><p><strong>Experience</strong>: 1 to 3 years of financial/business services experience, those with claims or customer support experience are preferred, and outstanding graduates are also eligible.</p></li><li><p><strong>Language</strong>: Fluent in Cantonese, good in English, those who understand Mandarin are preferred.</p></li></ol><p>Benefits</p><ol><li><p><strong>Salary</strong>: monthly salary HK$16,000-HK$23,000 (depending on qualifications).</p></li><li><p><strong>Benefits</strong>: Medical insurance, MPF, annual leave, public holidays and birthday leave.</p></li><li><p><strong>Development</strong>: Onboarding training, qualification exam sponsorship, clear promotion path, plus team building and annual physicals.</p></li></ol>