Dynamics 365 Consultant

We are looking for an Enterprise CRM Technical Architect who has a mix of hands on experience on Customer Relationship Management Software (Microsoft Dynamics 365/CRM,), Customer Care Accelerator and supporting Microsoft technologies.

The ideal candidate will be an experienced Microsoft Dynamics 365/CRM Developer with expertise in .Net, and SQL. The candidate should be proficient in application

customization using Dynamics 365 development tools, troubleshooting intricate

technical problems and application performance bottlenecks. The role requires

the ability to work directly with Customers to create Dynamics 365 solutions that meet/exceed customer needs. Knowledge of the Microsoft Dynamics 365 data and object model is needed.

【Responsibilities】

•      Develop, test, and deploy Dynamics CRM and other applications on the Dynamics 365 platform

•      Research, evaluate and implement new technologies related to Microsoft CRM applications (Dynamics365, and the broader suite of Microsoft productivity applications)

•      Create technical documentation as required. Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents.

•      Provide pre-sales support by assisting the sales team in understanding customer requirements, conducting product demonstrations, and addressing technical inquiries to ensure a smooth sales process.

•      Collaborate with cross-functional teams to develop and implement technical strategies, roadmaps, and best practices for Microsoft CRM applications, ensuring efficient and effective technical management.

•      Manage and oversee the technical aspects of projects, including resource allocation, task delegation, and milestone tracking, to ensure successful delivery of Dynamics CRM and other application deployments.

•      Stay updated with the latest industry trends and advancements in Microsoft CRM technology, attending conferences and training sessions, and sharing knowledge with the team to continuously enhance our technical capabilities.

•      Act as a technical mentor and guide for junior team members, providing support, training, and assistance to foster their professional growth and ensure a high standard of technical expertise within the team.

【Requirement】

•      Bachelor’s Degree (four-year college or university) in business or related IT discipline preferred 

•      10+ years’ professional IT experience designing, building and implementing enterprise applications with focus on CRM, PSA, and ERP on Microsoft platforms 

•      Microsoft Dynamics CRM and Online; experience with Plugins and Web Resource development

•      Active certifications in Microsoft Dynamics 365 / CRM, Office 365, SharePoint a plus

•      Expertise implementing business applications as a billable consultant including Sales, Customer Service, Project Services Automation, and other Dynamics 365 solutions

•      Strong JavaScript and C# experience including developing Dynamics CRM plug-ins as well as a strong SQL Server understanding

•      Experience with configuring Microsoft Dynamics CRM including security, organizations and business units’ entities, forms, workflows, reports, customizations, and integrations preferable

•      Knowledge of functional aspects of CRM applications including Sales, Service, and Marketing

•      Strong experience with integration and automation into CRM and other business platforms. Experience creating integrations of Dynamics CRM with ERP a strong plus

•      Experience with technology agnostic business functions with sales operations, marketing operations, customer service, field service management, project services, and foundational ERP concepts 

•      Experience with needs analysis, software evaluation and selection, customization, and implementation

Preferred Technical Skills

•      CRM 2011/2015/2016/Dynamics 365 or equivalent CRM Product Experience.

•      Proficient in minimum 2 modules (Sales, Service and Marketing)

•      Good understanding of CRM entity & Object model

•      Hands on experience in writing CRM Plugins, Custom Workflows, Integration, Client-side custom code.

•      Experience in Designing CRM Data Models to implement complex business requirements.

•      Extending Dynamics365 using PowerApps, Microsoft Flow, Logic Apps & Azure Functions.

•      Implement scalable integrations & workflows in the Cloud using Logic Apps. 

•      Integration with Dynamics 365 using Azure Logic Apps & API Apps.

•      SharePoint

•      Dynamics 365 Portals/ ADX Studio Portal 

•      BizTalk or other Middleware technologies used for integrations

•      Azure or other cloud solutions

•      Dynamics CRM ISV solutions

•      SSIS, SSAS and Power BI