Field Service Engineer

General Duties:

• A strong emphasis on personal and customer SAFETY procedures and requirements

• Deliver preventative maintenance, repair, and new and retrofit installation services on customer sites that are compliant with the applicable quality management system

• Efficient travel to customer sites in Hongkong within 48 hours

• Document all service activities with service procedures

• Maintain customer experience consistent with Instron’s premium image and applicable policies, gain feedback from customers for improvement

• Collect customer needs when/after service activities for product promotion

• Regular training improvement of technical via company sponsored training

• Considering a stable part-time Job, fixed days each week or with flexible hours are acceptable

Education, Knowledge, Skills, & Ability Required:

• Degree/Diploma in Electrical or Electronic technology, mechanical engineering equivalent. Certifications in Electronic Engineering Technology preferred.

• Basic computer knowledge is required, including the ability to install software, after training, should be able to operate Instron testing software

• Intermediate to advanced computer system knowledge which includes experience with current operating systems and productivity software (Outlook, Word, Excel, Internet Explorer, etc…).

• Knowledge of and experience repairing Electro–mechanical (closed loop control) systems is preferred

• Excellent written and oral communication skills, fluent in both Cantonese and Mandarin, proficient reading and writing Chinese and English.

• Ability to comprehend and interpret technical information involving mechanics, electronics with support

• Ability to manage a service schedule in a manner which results in timely service for our customers

• Ability to successfully interact with other support staff in a positive and productive fashion; delivering a consistent, premium service product to Instron customers.

Working conditions:

• Manufacturing plant or lab environment with occasional exposure to heat, humidity, oil, dirt, grease, dust, etc.

• Regular use of a variety of hand tools and diagnostic / heavy equipment.

• Some lifting required (up to approximately 30kg).