System Support Engineer（UP to 35k）

<p><strong>Key Responsibilities</strong></p><ul><li><strong>Offer first-line IT support for systems, apps, and hardware.</strong></li><li><strong>Fix issues with software, hardware, and networks.</strong></li><li><strong>Monitor performance and do routine maintenance.</strong></li><li><strong>Help install, set up, and upgrade software/hardware.</strong></li><li><strong>Keep records of configs, processes, and fixes.</strong></li><li><strong>Work with IT teams on updates and improvements.</strong></li><li><strong>Train users on tools and systems.</strong></li><li><strong>Answer queries and solve problems quickly.</strong></li><li><strong>Protect data with backups and recovery plans.</strong></li></ul><p><strong>Qualifications</strong></p><ul><li><strong>Bachelor's in Computer Science, IT, or related (or equivalent experience).</strong></li><li><strong>3+ years in system or tech support.</strong></li><li><strong>Good knowledge of OS like Windows, Linux, macOS, and apps.</strong></li><li><strong>Basic networking skills.</strong></li><li><strong>Strong problem-solving and detail-oriented.</strong></li><li><strong>Good communication and teamwork.</strong></li><li><strong>Can work alone or in a group.</strong></li></ul><p><strong>Preferred Skills</strong></p><ul><li><strong>Experience with Microsoft tools (M365, OneDrive, Office, SCCM).</strong></li><li><strong>Knowledge of backups (Avamar, Veeam, ArcServe).</strong></li><li><strong>Familiar with Windows Servers, Red Hat Linux 7.x/8.x, VMware (VMware required).</strong></li><li><strong>Know tools like SolarWinds, MS MDE, Symantec Altiris.</strong></li></ul>