Front desk reception

Main job responsibilities include:Receiving visitors, answering phones, processing mail, scheduling meetings, providing administrative support, etc. . Specifically, you are responsible for company image, providing quality service to customers, and assisting with daily operations.

The following is a more detailed explanation:

1. Receive visitors:

• Greet visiting guests warmly and friendly, confirm their identity, and guide them to the appropriate meeting room or contact relevant personnel.

• Assist guests with registration and provide necessary information.

• Maintain the front desk area's cleanliness and professional image.

2. Answer the phone:

• Accurately answer and transfer incoming calls to ensure phone lines are open.

• Record messages and promptly pass them on to relevant personnel.

• Provide preliminary telephone consultation services if necessary.

3. Process emails:

• Receive and send company emails, and classify, register and forward them according to company rules.

• Assist in arranging for delivery and receipt of packages.

4. Schedule meetings:

• Book a meeting room and help prepare meeting materials such as tea, stationery, etc.

• Assist in the conduct of meetings, such as reception, guidance and recording, etc.

5. Provide administrative support:

• Assist with handling office daily affairs, such as file copying, binding, scanning, etc.

• Assist in purchasing office supplies and consumables.

• Assist in organizing and maintaining the office environment.

• Assist other departments with administrative work.

6. Others:

• Maintain company image and provide quality customer service.

• Assist in handling other temporary assignments.

• May require certain computer skills, such as word processing, data input, etc.

• Have good communication skills and coping strategies.

Summary:

The main work of the front desk receptionist of a Hong Kong trading company is to create a good first impression for the company and provide necessary administrative support to internal employees. This requires good communication skills, adaptability, and professional service attitude.