Study abroad consultants

Job Responsibilities

• Responsible for Hong Kong Immigration (including Talent Immigration Program, Specialist Immigration Program, High Talent Pass, IANG, Dependent Visa, etc.) and local and overseas study projects Customer consultation, scheme planning and sales conversion work, providing professional, accurate and personalized policy interpretation and study/immigration path advice.

• Through outbound phone calls, online platforms (such as social media, live streaming, website forms), offline seminars and exhibitions, etc. to actively develop potential customers, continuously expand high-quality customer resources; at the same time, systemically maintain existing customer relationships, enhance trust, satisfaction and long-term stickiness, and ensure that personal and team sales targets are achieved.

• Closely follow up on the entire customer application process, assist in the organization and review of required documents, coordinate with the internal backend support team (including copywriting, legal compliance, visa specialist, etc.), and ensure smooth progress from consultation, solution design, application submission to result approval.

• Continuously research and master the latest policy dynamics, approval trends, common rejection reasons, and application requirements of study institutions in Hong Kong, regularly update the knowledge base and conversation guide, and ensure the accuracy, compliance, and timeliness of the information output to the outside world.

• Regularly analyze sales data (such as consultation volume, conversion rate, customer source distribution, average closing cycle, case closure rate, etc.), summarize service pain points and process bottlenecks, optimize communication strategy, sales script and customer layer management mechanism, and improve overall conversion efficiency and service quality.

• Bachelor's degree or above; those with legal, international relations, public policy, education, social science, etc. Relevant professional background is preferred.

• Have at least one year of front-end sales, consultative service or customer development experience; those with immigration intermediary, study abroad institutions, international education, cross-border talent services, etc. Industry practical experience is preferred.

• Familiar with mainstream Hong Kong immigration routes (talented individuals, specialized talents, high-caliber talents, IANG, dependent visa, etc.) and local / overseas bachelor's and master's degree application procedures, and able to independently answer common policy difficulties and case matching problems.

• Have excellent bidirectional communication skills, needs discovery abilities and negotiation techniques, and be able to flexibly respond to customers with different backgrounds, goals and psychological traits; strong service awareness, empathy and problem-solving oriented thinking.

• Results-oriented, strong sense of purpose, and able to maintain stable output under performance pressure; at the same time, it has good team spirit, is willing to share experiences, cross-job support and process co-construction.

• Fluent in Cantonese (mother tongue level), Mandarin and English, I can proficiently use the three languages for business communication, document understanding, solution presentation and written records.

• Must meet Hong Kong's legal work qualifications, hold one of the following valid identities or visas: Hong Kong permanent resident identity, high-end talent pass (TTPS), excellent talent entry plan (QMAS), non-local graduate retention/hire arrangement (IANG), dependent entry visa, or other valid permit to work in Hong Kong.

• Monthly salary range: HKD$20,000 – $35,000 (depending on experience, skills and performance)

• Working location: Kowloon, Tsim Sha Tsui (convenient transportation, central business district)

• Working nature: Full-time, 5 days work week

• Job Leveling: Sales - External Development Position, with clear promotion path and performance incentive mechanism