Customer Service Officer (Full-time) - Chai Wan

<p>Responsibilities:</p><ul><li>Handling customer inquiries/complaints related to MPF platforms (no need for sales or investment advice)</li><li>Provide timely answers through multiple channels (phone, email, real-time chat) to enhance overall customer satisfaction</li><li>Follow all monitoring and service regulations to ensure the hotline center runs smoothly</li></ul><p></p><p>Working hours:</p><ul><li>Monday to Friday 09:00 - 19:00 (daily 8-8.5 hours shift)</li><li>Saturday 09:00 - 13:00 (long and short weeks)</li></ul><p></p><p><strong>Position requirements</strong></p><ul><li>Hong Kong secondary school entrance examination or diploma or above</li><li>Have good writing and speaking (Cantonese and Mandarin) skills in Chinese and English</li><li>Able to type in Chinese and English and familiar with common computer software applications</li><li>Actively and positively assisting customers to solve problems</li><li>Preference will be given to those with customer service experience</li></ul><p></p><p><strong>Benefits and salary *</strong></p><ul><li>Monthly performance bonus</li><li>14 paid annual leave days</li><li>Employee and family medical insurance</li><li>Improve training and development opportunities</li><li>Friendly office work environment</li></ul><p><strong>*</strong>Subject to relevant terms and conditions</p><p></p><p>For more information on recruitment, please contact us through WhatsApp<strong><u>6392 5242</u></strong> Contact us!</p><p></p><p>For more information on other job opportunities of PCCW, please visit our website: www.pccw.com. HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.</p>