Customer Service Ambassador (Lobby) - Qidu Shopping Center

Job Responsibilities:

• Responsible for receiving visitors, tenants and guests in a shopping mall, providing professional and friendly reception services

• Assist with handling front desk daily affairs, including registering visitor information, delivering messages and making phone inquiries

• Handling various inquiries and sudden situations, properly handling general complaints and reporting to higher-ups

• Support various activities in the shopping mall, including VIP reception, holiday decorations, and promotional publicity

Requirements:

• One or more years of customer service or concierge-related work experience, those with office building property management experience are preferred

• Good writing and speaking skills in Chinese and English

• Six-day work schedule, working 9 hours a day (09:00-18:00), shift arrangements depending on operational needs

• Second 5 or above (with valid security personnel license and QAS basic security services certificate preferred)