Part Time Customer Service Specialist

1)Core Front Desk Duties

- Greet players and visitors, provide basic information about the facility, and create a friendly first impression.

- Handle check‑in/check‑out for booked courts, open play sessions, lessons, and events.

- Answer phone, WhatsApp, email, and in‑person enquiries (prices, schedules, rules, promotions, membership).

- Booking and Payment Tasks

Use the booking system (SaaS app or POS) to create, modify, and cancel court reservations.

Collect payments for court fees, memberships, coaching, and merchandise; issue receipts and handle simple refunds.

Help customers use online booking and payment features (show them how to log in, buy packages, redeem credits/vouchers).

2) Customer Service and Engagement

- Explain basic pickleball rules, court etiquette, and facility policies in simple English/Cantonese as needed.

- Handle complaints or issues (late bookings, double‑booking, noisy players) politely, and escalate to the manager when necessary.

Promote programs: coaching packages, leagues, events, or special promotions at the counter.

3) Administrative Support

- Maintain simple records: daily booking log, cash/online payment summary, incident notes.

- Update notices (event posters, safety rules, promotions) at the reception area and on simple channels (e.g. WhatsApp group, basic social posts if part of the role).

- Assist with membership management: collect forms, verify basic information, check waiver/compliance documents if your venue uses them.

4) Facility and Court Support

Keep reception area tidy (counter, waiting chairs, entry area).

- Help monitor court usage: ensure players use the correct courts and follow time slots.

Light support to staff during events: checking player lists, directing participants to the right court, distributing bibs or wristbands, etc.

5) Skills Helpful for the Role

- Bilingual communication (Cantonese and English) for serving local players and expats.

Basic computer skills for booking apps, POS, and simple spreadsheets.

- Friendly, patient attitude with ability to handle busy periods (evenings/weekends) and manage multiple enquiries at once.