Customer Service -Airport

<p><strong>Job Description</strong></p><p><strong>3. Employee Requirements</strong></p><ul><li><strong>Character and Competence</strong>: Possess a correct outlook on values, life, and the world. Be responsible, have strong learning abilities, and demonstrate proficiency in adapting to changes and solving problems. Have a good understanding of national foreign - affairs policies, official reception etiquette, and cross - cultural communication skills.</li><li><strong>Language Proficiency</strong>: Be proficient in both Chinese and English, with translation - level oral English skills. Candidates with overseas study experience are preferred. Those with work experience in English customer service, etiquette reception, exhibition translation, front - desk service, etc., will be given priority.</li><li><strong>Local Tourism Knowledge</strong>: Have a comprehensive understanding of local tourism and sightseeing, and be able to provide customized and specific travel advice to tourists.</li><li><strong>Sales - Oriented and Analytical Skills</strong>: Have a sales - oriented mindset, as well as basic report - writing and data - analysis abilities.</li><li><strong>Interpersonal Skills</strong>: Maintain a cooperative attitude, especially when collaborating with various organizations. Demonstrate high emotional intelligence and the ability to build relationships.</li></ul><p><strong>4. Management Model: </strong></p><ul><li><strong>Store Manager Responsibilities</strong>: In addition to performing front - line work, the store manager is responsible for communicating with Ctrip, managing the daily work of site employees, handling daily reports, and relaying emergencies.</li></ul><p><strong>5. Supplier Selection Preferences</strong></p><ul><li><strong>Talent Profile</strong>: Seek candidates with 1 - 3 years of work experience. Reliable personnel are required. It is preferable that suppliers have a talent pool from translation companies, exhibition service companies, English customer - service companies, airport cabin crew or ground crew, etc., but this is not mandatory. The key requirement is good English proficiency.</li></ul>