Customer service representative

<p>Job Responsibilities</p><ul><li><p>Responsible for front-line customer service, reception of residents and visitors, handling incoming calls, and providing professional and polite consultation support.</p></li><li><p>Answer common questions related to management fee payment, parking arrangements, renovation application, and facility use to ensure accurate information is conveyed.</p></li><li><p>Register visitor information, distribute property management notifications and other relevant documents, and assist in maintaining community order and smooth communication.</p></li><li><p>Accept resident maintenance applications, including leaks, power failures, elevator abnormalities, etc., generate work orders in real time and forward them to the engineering or maintenance team for follow-up.</p></li><li><p></p></li></ul><p><br>Work requirements</p><ul><li><p>Secondary school graduation or above, with good Cantonese and Mandarin abilities, and able to communicate in basic English.</p></li><li><p>Preference will be given to those with customer service experience, familiar with property management processes. </p></li><li><p>Proficient in basic computer applications, able to accurately record and organize resident information and maintenance records.</p></li><li><p></p></li><li><p>Shift work is required, and you are willing to work on public holidays or non-working hours to meet the needs of property operations.</p></li><li><p>Must hold a valid<strong>Security Personnel Permit (Security Personnel Permit) and QASRS certificate</strong></p></li></ul>