Customer Service Executive (General IT Helpdesk, Excel skills specialized)

<p>You will contribute to the total customer satisfaction by providing general helpdesk support to end users.<br><br><strong>Your role:</strong></p><ul><li><p>Provide technical support via phone and emailto addressquery/incident reported from users</p></li><li><p>Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues</p></li><li><p>Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required</p></li><li><p>Monitor and maintain service quality in accordance to Service Level Agreement</p></li><li><p>5-day work per week</p></li></ul><p><strong>To succeed in this role:</strong></p><ul><li><p>DSE Graduate or above</p></li><li><p>42.5 hours' per week (can be regular shift at 9am - 6:30pm)</p></li><li><p>Ability to multi-task in a fast-paced environment</p></li><li><p>Good command of spoken and written Cantonese, English and Mandarin</p></li><li><p>Excel skills required, e.g vlookup, pivot table</p></li><li><p><strong>Candidate with more experience will be considered for the position of Senior Customer Service Executive.</strong></p></li></ul><p><strong>Fresh Graduate will also be considered.</strong></p><p><strong>We offer :</strong></p><ul><li><p>14 days' paid annual leave</p></li><li><p>Birthday leave</p></li><li><p>Comprehensive medical coverage</p></li><li><p>Non-Contributory Provident Fund</p></li><li><p>Attractive incentive bonus and shift allowance (if applicable)</p></li><li><p>Structured training programme</p></li><li><p>Clear career path</p></li></ul><p><strong>Customer Service Executive > Senior Customer Services Executive > Team Leader > Team Manager > Call Centre Manager</strong></p><p></p><p><strong>Interested parties please click "Apply Now" button or fill in the online application form: https://forms.office.com/r/HgMT1rKYyx</strong></p><p></p><p><strong>About HKT Teleservices</strong></p><p>HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.</p><p></p><p>With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.<br></p><p>At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.</p><p></p><p>With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.<br></p><p>Website: <strong>https://www.hktteleservices.com/</strong></p>