QA (RMA) Engineer (Hong Kong)

QA (RMA) Engineer - Quality Assurance Return Material Authorisation Engineer

Inspire is working with a global consulting company engaged on a long term project with a world leading AI Chip manufacturer.

Role Overview

· Manage customer complaints regarding the RMA process, ensuring timely responses and effective communication between customers and internal engineering teams for issue resolution.

· Support project implementation, including additional process enhancements and RMA system upgrades in collaboration with IT, while facilitating regular progress reviews.

· Conduct daily RMA QA analysis by collecting and reviewing customer data to meet RMA approval turnaround times.

· Lead improvement projects related to RMA processes to enhance overall customer experience.

· Assist in data analysis and reporting for internal teams.

Ideal Profile

· Bachelor’s or Master’s degree in Electrical or Computer Engineering or a related field.

· 3+ years of experience in product quality, test engineering, or a similar role.

· Strong understanding of quality control principles and practices.

· Familiarity with quality management systems and tools.

· Excellent problem-solving and analytical abilities.

· Strong communication and teamwork skills.

· Attention to detail and a commitment to excellence.

· Proficiency in English and Mandarin.