Customer Service Officer

<p> Job Responsibilities</p><ul><li>Handling customer inquiries, complaints, and follow-up work to ensure high-quality customer service</li><li>Maintain effective communication with customers through phone, email, and written forms, and respond promptly to various needs</li><li>Responsible for customer account management, including data updates, file organization, and daily report writing and submission</li><li>Assist the supervisor to monitor the operation of the service process, propose feasible suggestions to improve service efficiency and customer satisfaction</li><li>Coordinate and cooperate with internal departments such as operations and sales, properly follow up and solve various requirements proposed by customers</li><li>Regularly participate in departmental meetings, reflect on front-line service situations, and provide practical suggestions for improving services</li></ul><p></p><p> Work requirements</p><ul><li>Applicants with secondary five education or above, with 1 to 3 years of customer service experience, will be given priority</li><li>Proficient in MS Office software, with good Chinese and English computer literacy</li><li>Have good communication skills and written expression ability, be able to handle and reply to customer cases independently</li><li>Positive and proactive personality, patient and attentive, responsible and team-oriented</li><li>Welcome service-oriented fresh graduates to apply, the company will provide comprehensive on-the-job training</li></ul><p> </p><p> Benefits</p><ul><li>Bank holidays</li><li>12 days of annual leave</li><li>Year-end bonuses</li><li>Medical allowance</li><li>Employee training and internal promotion opportunities</li></ul>