Floor Manager

We’re seeking a young and energetic experienced floor manager to join our team at a new opening Canto-American restaurant in Soho Area.

You will ensure the smooth functioning of operations on the floor and maintain high standards of customer service. You will also supervise staff, ensure customer needs are met, and improve operational processes to meet company standards. You will act as a key point of contact between the management and floor-level employees, making sure that the business operates smoothly.

• Overseeing and managing daily floor operations to ensure efficiency and high-quality service.

• Leading, training, and motivating the floor staff, ensuring all team members perform their duties effectively.

• Ensuring the operational procedures and company policies are consistently followed.

• Monitoring inventory levels, stock availability, and merchandise display to optimise sales and operations.

• Addressing customer queries, complaints, and issues promptly, maintaining high customer satisfaction.

• Ensuring the workplace meets health and safety regulations and maintains a clean and organised environment.

• Setting performance targets for staff and ensuring they are met.

• Implementing new procedures or guidelines as directed by management.

• Ensure proper handling of cash transactions and reconcile daily sales reports.

• Communicate with suppliers or service providers for any floor-related requirements.

• Maintain regular communication with management to provide updates on floor activities.

Requirements:

• 3+ years of proven experience as a Floor Manager, Store Manager, or in a managerial or supervisory role within a retail, hospitality, or service environment.

• Proficiency in handling operational tasks, including inventory management and staff scheduling.

• Proficiency in using inventory management or retail management software systems.

• Knowledge of staff training and development techniques to build a high-performing team.

• Strong leadership and people management skills with the ability to motivate and develop a team.

• Excellent communication and interpersonal skills, with a customer-oriented approach.

• Ability to work under pressure in a fast-paced environment and solve problems proactively.

• Ability to work flexible hours, including weekends and holidays.