Customer Service Executive (Night Shift) - Public Institution Electronic Platform (Mai Po)

<p><strong>Main responsibilities</strong>:</p><ul><li><p>Provide customer service through multiple channels (such as phone, real-time chat, email) and in a timely manner to enhance overall customer satisfaction.</p></li><li><p>Answer general inquiries in a positive, friendly, and professional manner</p></li><li><p>Meet and follow up with customers through phone and email to meet their different service needs</p></li><li><p>Provide assistance and guidance to electronic platform and mobile app users</p></li><li><p>Follow all monitoring and service regulations to ensure the hotline runs smoothly</p></li></ul><p></p><p><strong>Working location: Mifflin</strong></p><p><strong>Time:</strong></p><ul><li><p><strong>Monday to Sunday (returning every week for 5 days and two days off)</strong></p></li><li><p><strong>12:30 -22:00 / 14:30-00:00 (Shifts)</strong></p></li></ul><p></p><p><strong>Requirements:</strong></p><ul><li><p>Understand basic IT-related knowledge</p></li><li><p>Preference will be given to those with customer service/Helpdesk experience</p></li><li><p>Good Cantonese, basic English, and Mandarin</p></li><li><p>Understand Chinese and English input methods</p></li><li><p>Welcome fresh graduates to apply</p></li></ul><p></p><p><strong>Full-time colleagues can enjoy the following benefits:</strong></p><ul><li><p>Night shift allowance (if applicable)</p></li><li><p>14 paid annual leave days</p></li><li><p>Employee introduction bonus (if applicable)</p></li><li><p>Improve on-the-job training</p></li><li><p>Free medical benefits include outpatient and inpatient coverage</p></li><li><p>Telecom and other product employee discount</p></li></ul><p></p><p>Applicants should send their CV to WhatsApp<strong><u>9020 1638</u></strong> Or fill out the online application form at https://forms.office.com/r/BU3kY9uR9n</p><p><br></p>