Customer Relationship Specialist

<p>Job Title: Client Relationship Specialist<br>Employment form: Full-time<br>Position category: Office position - Insurance department</p> <p></p> <p>Monthly salary: HK22,000-HK28,000, depending on experience and ability.</p> <p></p> <p>Job Responsibilities</p> <p>1. Customer relationship maintenance: Maintain and enhance customer relationships, improve customer satisfaction, and ensure customer satisfaction with our insurance products and services.</p> <p>2. Requirement analysis: Through analysis of customer data, deepen understanding of customer needs, establish closer relationships with customers, and discover more new business opportunities related to insurance products.</p> <p>3. Problem solving: Coordinate internal resources, solve customer problems, and ensure customer needs and expectations are effectively met.</p> <p>4. Service plan formulation: Formulate customer service plans, review the effects of all-round contact with customers from different channels, and continuously optimize service processes.</p> <p></p> <p></p> <p>Qualifications:</p> <p>1. Education: Bachelor's degree, business management, marketing, human resources or related fields.</p> <p></p> <p>Familiar with data analysis tools, able to extract valuable insights from customer data.</p> <p>3. Experience: Have 1 to 3 years of relevant work experience, especially those with experience in customer relationship management, insurance or service industries will be given priority. </p> <p>4. Attitude: Have proactive and responsible attitude, and be able to work independently in a fast-paced environment. Have good organizational and time management skills, and be able to handle multiple tasks simultaneously.</p> <p></p> <p></p> <p>Benefits:</p> <p>1. Career development: Provide on-the-job training and professional development opportunities to help employees grow in their careers.</p> <p>2. Health benefits: Provide basic medical insurance and other employee benefits, such as annual health check-ups, fitness allowances, etc.</p> <p>3. Team activities: Regularly hold team building activities, employee dinners, and company celebration events to promote communication and collaboration among colleagues.</p> <p>4. Work environment: Provide a comfortable office environment, equipped with necessary work equipment, to promote efficient work. </p>