Overseas game user operation

Job Responsibilities:

1. Responsible for maintaining and building relationships with VIP users through exclusive communication channels, providing personalized VIP services and event promotion, and improving user satisfaction and loyalty.

2. Responsible for building and maintaining high-value user communities (such as FB Group, WhatsApp, etc.), planning and holding VIP exclusive community activities, independently completing activity copywriting and visual design.

3. Properly handle VIP customers' inquiries and complaints, promptly identify major issues, assess their severity and coordinate cross-departmental follow-up and resolution to ensure excellent customer experience.

4. Actively collect and analyze VIP user feedback and behavioral data, and provide constructive suggestions for product optimization and operation strategies.

5. Other related operations or VIP user service work.

Requirements:

1. Have good Mandarin and English communication and writing skills.

2. Have strong service enthusiasm, good communication skills, empathy and emotional management ability.

4. Have at least one year of experience in customer service, VIP maintenance, community management or game operation. Candidates with such experience will be given priority.

5. Familiar with the operation strategy of Facebook, WhatsApp and other social media, those who have promotion or sales experience will be given priority.

Working hours: 9:30-18:30, weekend double pay

Company benefits: $60/day food allowance; year-end bonus; performance-based bonuses; paid sick leave; holiday gift bags; afternoon tea; team building; unlimited snacks and drinks.