Customer Service Officer

Job Position: Customer Service Officer

Working location: Kowloon

Working hours: 08:00-17:00 / 10:00-20:00 / 15:00-00:00 (shift work)

Working 5 days a week, 9 hours a day

Main responsibilities:

- Answer customer inquiries by phone, and solve related problems about financial products (such as transactions, products, platform operations, etc.)

- Provide timely answers through multiple channels (email, real-time chat)

- Handling customer complaints and feedback, recording and following up on problem resolution progress, and ensuring customer satisfaction

- Assist in organizing customer service data, write a simple customer service daily report or summary

- Support other temporary assigned administrative work

Entry Requirements:

- Second 5 or above

- Have good communication skills and service attitude, be polite and patient

- Responsibility, organization, independence, and teamwork

- Familiarity with Chinese and English input methods and general computer operations (MS Word, Excel)

- Have good writing skills in Chinese and English

- ⁠Fluent Cantonese, basic English, and Mandarin

- One or more years of experience in handling customer service inquiries can be given priority

- Prioritization for immediate employment

Benefits:

- Good promotion opportunities and on-the-job training

- 17 bank holidays, 10 paid annual leave days

- MPF

- Discretionary bonuses

- Shift allowance

- Free drinks, snacks, and cup noodles are provided

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Recruitment position: Customer Service Officer

Work location: Kwun Tong

Working hours: 08:00-17:00 / 10:00-20:00 / 15:00-00:00 (shift work)

Work 5 days a week, 9 hours a day

Main responsibilities:

- Answer customer consultation calls, and answer questions related to financial products (such as transactions, products, platform operations, etc.)

- Provide timely answers via multiple channels (email, live chat)

- Handle customer complaints and feedback, record and follow up on problem resolution progress, and ensure customer satisfaction

- Assist in organizing customer service data and writing simple customer service daily reports or summaries

- Support other temporarily assigned administrative tasks

Entry requirements:

- Form 5 or above

- Have good communication skills and service attitude, be polite and patient

- Responsible, organized, able to work independently, and able to work with a team

- Familiar with Chinese and English input methods and general computer operations (MS Word, Excel)

- Have good writing skills in Chinese and English

- Fluent in Cantonese, basic English and Mandarin

- 1 or more years of customer service experience is an advantage

- Immediate availability is preferred

Salary package:

- Good promotion opportunities and On-the-Job Training

- 17 days Bank Holidays, 10 days Paid Annual Leave

- MPF

- Discretionary bonus

- Shift Allowance

- Free drinks, snacks and cup noodles provided